# If sortpin is not working despite being installed, what should I do?

Most of the causes are due to you disabling the sortpin so the sortpin does not display data for you. Therefore, the solution is:\
**Step 1:** You remove the sortpin from the browser. Then you reinstall it.

**Step 2:** Click on the sortpin bar in the middle and top left corner of the screen.

<figure><img src="/files/gDhAvKWLkwLjqgA5ZB0C" alt=""><figcaption></figcaption></figure>

**Step 3:** Click on the home icon.

<figure><img src="/files/mGaToBiPvd0zO0VFOerZ" alt=""><figcaption></figcaption></figure>

**Step 4:** Turn On (then refresh the browser).

<figure><img src="/files/ZA4F5JZYg9Nkxzc35SED" alt=""><figcaption></figcaption></figure>

You will see the data displayed from the sortpin.\
If you still encounter errors, do not hesitate to contact us. We will help you.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sortpin.com/faqs/if-sortpin-is-not-working-despite-being-installed-what-should-i-do.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
