> For the complete documentation index, see [llms.txt](https://help.sortpin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sortpin.com/faqs/if-sortpin-is-not-working-despite-being-installed-what-should-i-do.md).

# If sortpin is not working despite being installed, what should I do?

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**Most common cause:** The SortPin extension is **disabled** in the toolbar menu. Quick fix below — takes 30 seconds.
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## ⚡ Quick Fix (30 seconds)

Most "not working" issues happen because SortPin is **turned off** in the extension menu. Try this first:

### Step 1 — Click the SortPin Icon

Click the **SortPin icon** in the top bar (middle/upper-left of your screen).

<figure><img src="/files/gDhAvKWLkwLjqgA5ZB0C" alt="Click the SortPin icon in toolbar"><figcaption></figcaption></figure>

### Step 2 — Click the Home Icon

Inside the SortPin panel, click the **🏠 home icon**.

<figure><img src="/files/mGaToBiPvd0zO0VFOerZ" alt="Click home icon in SortPin"><figcaption></figcaption></figure>

### Step 3 — Toggle ON & Refresh

Turn the toggle **ON**, then refresh your browser (F5).

<figure><img src="/files/ZA4F5JZYg9Nkxzc35SED" alt="Toggle SortPin ON"><figcaption></figcaption></figure>

✅ SortPin data should now display on Pinterest pages.

***

## 🛠️ Still Not Working? Try These Fixes

### Fix 1 — Reinstall the Extension

* Remove SortPin: see [How to Uninstall](/faqs/how-to-uninstall.md)
* Reinstall: see [How to Install SortPin](/getting-started/how-to-install-sortpin.com-extension.md)

### Fix 2 — Clear the Extension Cache

Cached data may be corrupted. See: [How to Clear Cache to Speed Up SortPin](/faqs/how-to-clear-cache-to-speed-up-the-sortpin.com-extension.md)

### Fix 3 — Try a Fresh Chrome Profile

A conflict with other extensions or settings can cause issues. See: [How to Create a New Chrome Profile](/faqs/how-to-create-a-new-profile-for-chrome.md)

### Fix 4 — Check Browser Compatibility

SortPin works on Chrome, Edge, Brave, Opera (Chromium-based). It does **not** work on Firefox, Safari, or mobile browsers. See: [Compatibility Guide](/faqs/does-this-extension-works-on-macbook-and-ipad-when-you-use-chrome.md)

### Fix 5 — Pin the Extension to Toolbar

If you can't see the SortPin icon at all: click 🧩 puzzle icon → find SortPin → 📌 pin it. See: [How to Pin the Extension](/faqs/how-to-temporarily-disable-sortpin.com-extension-info.md)

***

## ❓ Common Issues

**Q: I see SortPin icon but no data appears on Pinterest pages** A: Follow the Quick Fix above — toggle SortPin ON in the home menu.

**Q: SortPin worked yesterday but stopped today** A: Try clearing cache (Fix 2). If still broken, reinstall (Fix 1).

**Q: SortPin shows "Login Required" but I'm logged in** A: Log out of Pinterest, clear browser cookies for pinterest.com, then log in again. Reload SortPin.

**Q: SortPin works on one Pinterest tab but not another** A: Refresh both tabs (F5). The extension needs to inject scripts on page load.

**Q: I have a license but features are locked** A: See [How to Activate License](/getting-started/manage-license-and-devices/how-to-activate-license.md).

***

{% hint style="success" %}
💬 **Still not working?** Don't hesitate — our [chat support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) team will help you fix it personally.
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