🧐If sortpin is not working despite being installed, what should I do?
Quick fixes if SortPin Chrome extension is not working or not displaying data. Step-by-step troubleshooting guide with images.
⚡ Quick Fix (30 seconds)
Most "not working" issues happen because SortPin is turned off in the extension menu. Try this first:
Step 1 — Click the SortPin Icon
Click the SortPin icon in the top bar (middle/upper-left of your screen).
Step 2 — Click the Home Icon
Inside the SortPin panel, click the 🏠 home icon.
Step 3 — Toggle ON & Refresh
Turn the toggle ON, then refresh your browser (F5).
✅ SortPin data should now display on Pinterest pages.
🛠️ Still Not Working? Try These Fixes
Fix 1 — Reinstall the Extension
Remove SortPin: see How to Uninstall
Reinstall: see How to Install SortPin
Fix 2 — Clear the Extension Cache
Cached data may be corrupted. See: How to Clear Cache to Speed Up SortPin
Fix 3 — Try a Fresh Chrome Profile
A conflict with other extensions or settings can cause issues. See: How to Create a New Chrome Profile
Fix 4 — Check Browser Compatibility
SortPin works on Chrome, Edge, Brave, Opera (Chromium-based) and Firefox. It does not work on mobile browsers, since iOS and Android don't support extensions. See: Compatibility Guide
Fix 5 — Pin the Extension to Toolbar
If you can't see the SortPin icon at all: click 🧩 puzzle icon → find SortPin → 📌 pin it. See: How to Pin the Extension
❓ Common Issues
Q: I see SortPin icon but no data appears on Pinterest pages A: Follow the Quick Fix above — toggle SortPin ON in the home menu.
Q: SortPin worked yesterday but stopped today A: Try clearing cache (Fix 2). If still broken, reinstall (Fix 1).
Q: SortPin shows "Login Required" but I'm logged in A: Log out of Pinterest, clear browser cookies for pinterest.com, then log in again. Reload SortPin.
Q: SortPin works on one Pinterest tab but not another A: Refresh both tabs (F5). The extension needs to inject scripts on page load.
Q: I have a license but features are locked A: See How to Activate License.
💬 Still not working? Don't hesitate — our chat support team will help you fix it personally.
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