> For the complete documentation index, see [llms.txt](https://help.sortpin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sortpin.com/getting-started/manage-license-and-devices/find-your-purchase-license.md).

# Find Your Purchase License

Lost or can't find your SortPin license key? You can recover it in 2 ways — both take less than a minute.

## ✉️ Method 1: Search Your Email Inbox

Your license key was sent to the email you used at checkout. To find it fast:

1. Open the **email inbox** you used for purchase
2. Search for: **`Your license key:`**
3. The email will contain your **license code** in a copyable block

> 💡 **Can't find the email?** Check your **Spam / Promotions** folder. Search by sender domain `lemonsqueezy.com` or `sortpin.com`.

## 🛒 Method 2: Log Into Your Purchase Account

If you can't find the email at all, retrieve your license from the order portal:

### Step 1 — Open My Orders

Go to [**app.lemonsqueezy.com/my-orders**](https://app.lemonsqueezy.com/my-orders/)

### Step 2 — Sign In

Sign in using the **email you used at purchase**. Lemon Squeezy will send a magic login link.

### Step 3 — Select Your Order

Click on the **SortPin order** in your list.

### Step 4 — View License Details

Here you'll see:

* 🔑 Your **license code** (copy it)
* 💻 List of **devices currently activated** under this license
* 📅 Purchase date and plan details

## 🎥 Video Tutorial

{% embed url="<https://youtu.be/ys_hG_NLNVg>" %}

## 🛠️ Troubleshooting

### "I don't remember which email I used"

Check email addresses you commonly use. Search them all for `Your license key:`. If still stuck, [contact support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) with your **purchase date and approximate amount** — we can help locate the order.

### "My order doesn't show up in My Orders"

Make sure you're signed in with the **exact email** used at checkout. If you used a different email or made a typo, [contact support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0).

## 👉 Next Steps

* [🔑 How to Activate Your License](/getting-started/manage-license-and-devices/how-to-activate-license.md)
* [💻 Unlink or Deactivate a Device](/getting-started/manage-license-and-devices/unlink-or-deactivate-device.md)

{% hint style="info" %}
💬 **Still can't find your license?** Our [chat support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) team can recover it for you.
{% endhint %}