> For the complete documentation index, see [llms.txt](https://help.sortpin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sortpin.com/getting-started/manage-license-and-devices/unlink-or-deactivate-device.md).

# Unlink or Deactivate Device

{% hint style="info" %}
**Each SortPin license supports up to 5 devices/profiles.** If you've reached the limit, you must unlink an old device before activating a new one.
{% endhint %}

## 🎯 When You Need to Deactivate a Device

* 💻 You **bought a new computer** and want to move your license
* 🌐 You **created a new Chrome profile** that counted as an extra device
* 🚫 You **reached the 5-device limit** and need to free a slot
* 🗑️ You **uninstalled SortPin** but the device still appears on your license

***

## 🛠️ Method 1: Manage Devices from Your Account

Use this method if you **don't have access** to the old device.

### Step 1 — Open My Orders

Go to [**app.lemonsqueezy.com/my-orders**](https://app.lemonsqueezy.com/my-orders/) and log in with your purchase email.

### Step 2 — Click Your Order

Click the SortPin order to open its details.

### Step 3 — View Linked Devices

Select the license key to see **all devices** currently linked to it.

### Step 4 — Click "Deactivate"

Next to the device you want to remove, click **"Deactivate"**. The slot is now free for a new device.

### 🎥 Video Tutorial

{% embed url="<https://youtu.be/KVK2XfSUOUw>" %}

***

## ⚡ Method 2: Unlink From the Device Itself (Faster)

If you **still have access** to the device you want to unlink, this is much faster:

1. Open Chrome on the device
2. Click the **SortPin icon** in the toolbar
3. Open the **License Key** popup
4. Click **"Unlink this device"**

<figure><img src="/files/mpo4F6oNGtJLmwM0gOAR" alt="Unlink this device from SortPin"><figcaption><p>Click "Unlink this device" in the License Key popup</p></figcaption></figure>

✅ Instantly frees up the slot — you can activate on a new device immediately.

***

## 📊 Device Limit Quick Reference

| Item                          | Limit                                 |
| ----------------------------- | ------------------------------------- |
| 💻 Devices per license        | **5**                                 |
| 🌐 Chrome profiles per device | Each counts as a separate device      |
| 🔄 Switching devices          | Unlimited (just unlink → re-activate) |
| ⏱️ Cooldown after unlink      | None                                  |

> ⚠️ **Note:** Each Chrome profile counts as 1 device. If you use 3 profiles on one computer, that's 3 of your 5 slots.

***

## 🛠️ Troubleshooting

### "I can't see the Deactivate button in My Orders"

Make sure you're logged in with the **email used at purchase**. If you used a different email, see [Find Your Purchase License](/getting-started/manage-license-and-devices/find-your-purchase-license.md).

### "I unlinked but still can't activate on the new device"

* Wait 1–2 minutes for the server to sync
* Refresh your browser on the new device
* If still stuck: [Contact support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0)

### "Old devices I don't recognize are taking up slots"

Use [Method 1](#method-1-manage-devices-from-your-account) to deactivate them. Common causes: previous Chrome profile installs, factory resets, or borrowed devices.

***

## 👉 Related Guides

* [🔎 Find Your Purchase License](/getting-started/manage-license-and-devices/find-your-purchase-license.md)
* [🔑 How to Activate License](/getting-started/manage-license-and-devices/how-to-activate-license.md)
* [💳 Manage Your Subscription](/getting-started/manage-your-subscription.md)

{% hint style="success" %}
💬 **Need to transfer to many devices?** Our [chat support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) team can help bulk-deactivate or upgrade your plan.
{% endhint %}