> For the complete documentation index, see [llms.txt](https://help.sortpin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sortpin.com/getting-started/manage-license-and-devices/unlink-or-deactivate-device.md). # Unlink or Deactivate Device {% hint style="info" %} **Each SortPin license supports up to 5 devices/profiles.** If you've reached the limit, you must unlink an old device before activating a new one. {% endhint %} ## 🎯 When You Need to Deactivate a Device * 💻 You **bought a new computer** and want to move your license * 🌐 You **created a new Chrome profile** that counted as an extra device * 🚫 You **reached the 5-device limit** and need to free a slot * 🗑️ You **uninstalled SortPin** but the device still appears on your license *** ## 🛠️ Method 1: Manage Devices from Your Account Use this method if you **don't have access** to the old device. ### Step 1 — Open My Orders Go to [**app.lemonsqueezy.com/my-orders**](https://app.lemonsqueezy.com/my-orders/) and log in with your purchase email. ### Step 2 — Click Your Order Click the SortPin order to open its details. ### Step 3 — View Linked Devices Select the license key to see **all devices** currently linked to it. ### Step 4 — Click "Deactivate" Next to the device you want to remove, click **"Deactivate"**. The slot is now free for a new device. ### 🎥 Video Tutorial {% embed url="" %} *** ## ⚡ Method 2: Unlink From the Device Itself (Faster) If you **still have access** to the device you want to unlink, this is much faster: 1. Open Chrome on the device 2. Click the **SortPin icon** in the toolbar 3. Open the **License Key** popup 4. Click **"Unlink this device"**
Unlink this device from SortPin

Click "Unlink this device" in the License Key popup

✅ Instantly frees up the slot — you can activate on a new device immediately. *** ## 📊 Device Limit Quick Reference | Item | Limit | | ----------------------------- | ------------------------------------- | | 💻 Devices per license | **5** | | 🌐 Chrome profiles per device | Each counts as a separate device | | 🔄 Switching devices | Unlimited (just unlink → re-activate) | | ⏱️ Cooldown after unlink | None | > ⚠️ **Note:** Each Chrome profile counts as 1 device. If you use 3 profiles on one computer, that's 3 of your 5 slots. *** ## 🛠️ Troubleshooting ### "I can't see the Deactivate button in My Orders" Make sure you're logged in with the **email used at purchase**. If you used a different email, see [Find Your Purchase License](/getting-started/manage-license-and-devices/find-your-purchase-license.md). ### "I unlinked but still can't activate on the new device" * Wait 1–2 minutes for the server to sync * Refresh your browser on the new device * If still stuck: [Contact support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) ### "Old devices I don't recognize are taking up slots" Use [Method 1](#method-1-manage-devices-from-your-account) to deactivate them. Common causes: previous Chrome profile installs, factory resets, or borrowed devices. *** ## 👉 Related Guides * [🔎 Find Your Purchase License](/getting-started/manage-license-and-devices/find-your-purchase-license.md) * [🔑 How to Activate License](/getting-started/manage-license-and-devices/how-to-activate-license.md) * [💳 Manage Your Subscription](/getting-started/manage-your-subscription.md) {% hint style="success" %} 💬 **Need to transfer to many devices?** Our [chat support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) team can help bulk-deactivate or upgrade your plan. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.sortpin.com/getting-started/manage-license-and-devices/unlink-or-deactivate-device.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.