> For the complete documentation index, see [llms.txt](https://help.sortpin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sortpin.com/getting-started/manage-your-subscription/cancel-your-subscription.md).

# Cancel your Subscription

Sorry to see you go! Before canceling, here are some alternatives that might save you money or solve the issue.

## 🤔 Before You Cancel — Consider These Alternatives

| Issue                  | Alternative                                                                                                                  |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------------------- |
| 💰 Too expensive       | Contact [support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) about downgrade options |
| 🐛 Extension has a bug | [Troubleshoot first](/faqs/if-sortpin-is-not-working-despite-being-installed-what-should-i-do.md)                            |
| 🐌 Extension is slow   | [Clear cache to speed it up](/faqs/how-to-clear-cache-to-speed-up-the-sortpin.com-extension.md)                              |
| 📋 Missing feature     | [Request a feature](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) — we listen!          |
| 😴 Not using right now | Cancel and reactivate later — your license history is preserved                                                              |

***

## 🚫 How to Cancel — 6 Steps

### Step 1 — Open the Billing Portal

Go to [**sortpin.lemonsqueezy.com/billing**](https://sortpin.lemonsqueezy.com/billing)

<figure><img src="/files/SxqEuo0abcQv0uW5Uzge" alt="SortPin Billing portal — manage subscription"><figcaption><p>SortPin Billing portal — manage your subscription</p></figcaption></figure>

### Step 2 — Log In

Sign in with the **email you used at purchase**. Lemon Squeezy will send a magic login link.

### Step 3 — Go to Billing Section

Once logged in, navigate to the **Billing** section.

### Step 4 — Find Your Subscription

Locate the SortPin subscription you wish to cancel.

### Step 5 — Click the Three Dots

Click the **⋮ three dots** (more options) next to the subscription details.

### Step 6 — Select "Cancel"

From the dropdown menu, select **Cancel**. Follow the on-screen instructions to confirm.

<figure><img src="/files/jYiHHgxXAenpKba2pYpQ" alt="Cancel your SortPin subscription"><figcaption><p>Cancel your subscription</p></figcaption></figure>

✅ Done. Your subscription is canceled — no future charges will be made.

***

## 💡 What Happens After Cancellation?

| When                     | What happens                                  |
| ------------------------ | --------------------------------------------- |
| ⏰ **Immediately**        | No more future charges                        |
| 📆 **Until period ends** | You keep access to premium features           |
| 📅 **After period ends** | Extension reverts to free/trial mode          |
| 💾 **Your data**         | Saved pins and history are preserved          |
| 🔄 **Reactivate later**  | Possible anytime — your license history stays |

***

## 💰 Refund Policy

If you're eligible for a refund (recent purchase, technical issue):

* Contact [chat support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) with your **order number**
* Refunds processed via the original payment method
* Processing time: typically 3–10 business days

***

## 👉 Related Guides

* [💳 Manage Your Subscription](/getting-started/manage-your-subscription.md)
* [🔐 Manage License & Devices](/getting-started/manage-license-and-devices.md)
* [😢 How to Uninstall SortPin](/faqs/how-to-uninstall.md)

{% hint style="info" %}
💬 **Have a complaint or suggestion?** We'd love to hear from you. [Contact support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) — your feedback helps us improve.
{% endhint %}