> For the complete documentation index, see [llms.txt](https://help.sortpin.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sortpin.com/getting-started/manage-your-subscription.md).

# Manage your subscription

{% hint style="info" %}
**Manage everything about your SortPin subscription in one place** — billing, payment methods, plan changes, and cancellation.
{% endhint %}

## 🔗 Open the Billing Portal

👉 [**sortpin.lemonsqueezy.com/billing**](https://sortpin.lemonsqueezy.com/billing)

<figure><img src="/files/jYiHHgxXAenpKba2pYpQ" alt="Manage your SortPin Extension subscription"><figcaption><p>SortPin subscription billing portal</p></figcaption></figure>

## 🎯 What You Can Do

| Action                          | What it does                            |
| ------------------------------- | --------------------------------------- |
| 💳 **Update payment method**    | Change card, add backup payment         |
| 📋 **View billing history**     | Download invoices, receipts             |
| 🔄 **Change subscription plan** | Upgrade or downgrade                    |
| ⏸️ **Pause subscription**       | Temporarily stop billing (if available) |
| 🙏 **Cancel subscription**      | End auto-renewal                        |
| 📧 **Update billing email**     | Change where invoices are sent          |

## 📚 Sub-guides

{% content-ref url="/pages/nMJl3jtFes7AvwWlrFHO" %}
[Cancel your Subscription](/getting-started/manage-your-subscription/cancel-your-subscription.md)
{% endcontent-ref %}

## ❓ Common Questions

**Q: Do I need to log in to the billing portal?** A: Yes — use the **email you used at purchase**. Lemon Squeezy will send a magic login link.

**Q: Can I get a refund?** A: Refund requests within the eligible window can be made via [chat support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0).

**Q: My subscription was charged but the extension still says "trial"** A: Restart Chrome and refresh the SortPin extension. If still stuck, see [How to Activate License](/getting-started/manage-license-and-devices/how-to-activate-license.md).

**Q: Where can I see all my devices?** A: See [Manage License & Devices](/getting-started/manage-license-and-devices.md).

## 👉 Related Guides

* [🔐 Manage License & Devices](/getting-started/manage-license-and-devices.md)
* [🙏 Cancel Your Subscription](/getting-started/manage-your-subscription/cancel-your-subscription.md)
* [🥸 Can I Pay with Alipay?](/faqs/can-i-pay-with-alipay.md)

{% hint style="success" %}
💬 **Billing questions?** Our [chat support](https://go.crisp.chat/chat/embed/?website_id=48b6c12a-2212-4be1-9e27-2dad7e2d5fb0) team is one click away.
{% endhint %}